Privacy Policy
This Privacy Policy describes how TickDudes ("TickDudes," "we," "us," or "our") collects, uses, and shares information about you when you visit our website, request a quote, or use our services. By using our website or services, you consent to the practices described below.
1. Information We Collect
Information you give us
When you fill out our quote form, contact us, or sign up for service, you may provide:
- Name (first and last)
- Phone number
- Email address
- Property address
- Information about the pests you're dealing with
- Free-text notes about your property or service needs
- Whether you consent to receive text messages from us
Information collected automatically
When you visit our website, we may automatically collect:
- Your device type, browser, and operating system
- Your approximate location (based on IP address)
- Pages you visited, how you got to our site, and how long you stayed
- Referring URLs and the search terms or ad clicks that led you here
This is collected via standard web analytics tools and cookies. See "Cookies and Tracking" below.
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote request and follow up with you
- Schedule, deliver, and follow up on pest control services
- Send appointment confirmations, reminders, and service updates
- Send marketing messages (only if you've opted in)
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our terms
- Detect, prevent, and respond to fraud or abuse
3. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers and contractors who help us operate, including pest control technicians, scheduling and CRM software, hosting providers, and email/SMS delivery services.
- Local fulfillment partners in your area who may be assigned to perform the actual pest control work. They receive only the information necessary to contact and serve you.
- Legal and safety — when we believe in good faith that disclosure is required by law, court order, or to protect the rights, property, or safety of TickDudes, our customers, or others.
- Business transfers — if TickDudes is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
4. SMS / Text Messaging
If you opt in to receive text messages from us, your phone number and message content are handled per our SMS Terms. We do not share mobile opt-in data or consent with third parties or affiliates for marketing purposes. Message and data rates may apply. Reply STOP to opt out at any time.
5. Cookies and Tracking
We use cookies and similar technologies to make the site work, to remember your preferences, and to understand how visitors use our site. You can control cookies through your browser settings; turning them off may affect site functionality.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you'd like us to delete your information, contact us at hello@tickdudes.com.
7. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of certain processing. To exercise these rights, email hello@tickdudes.com with the subject line "Privacy Request."
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No internet transmission or storage method is 100% secure, however, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date above. Material changes will be highlighted on this page.
11. Contact Us
Questions about this Privacy Policy or our data practices? Email hello@tickdudes.com.